Inside JJC (Faculty & Staff)
Computer/ Network Status
The Jay Stop
Phone Directory
Help Desk
| COMPUTER / NETWORK STATUS | |
Technology Helpdesk Hours
Spring 2012
Hours of Operation
(while Classes are in Session)
Monday - Friday: 8:00 AM - 10:00 PM
Saturday and Sunday: 8:00 AM - 6:00PM
Extended Spring Hours
May 7 - May 24
Monday - Thursday: 8:00 AM - 12 midnight
Friday: 8:00 AM - 10:00 PM
Saturday and Sunday 8:00 AM - 6:00 PM
The DoIT Technology HelpDesk and the College are closed:
February 13 - Lincoln's Birthday
February 20 - Presidents Day
April 7 - Spring break
April 8 - Spring break
April 14 - Spring break
April 15 - Spring break
May 28 - Memorial Day
DoIT Technology HelpDesk Contact info
Phone: 212-237-8200
Email: helpdesk@jjay.cuny.edu
Visit our Online Support Page at: www.jjay.cuny.edu/rightanswers (click this link)
No waiting. Work orders can be created. Answers to commonly asked questions.
Any inquiries, both phone or email, made to the helpdesk during the dates listed above will be responded to on the next operating business day
The helpdesk is the central source of all communication within DoIT (Department of Information Technology).
We support the technology needs for 14,000+ students and for over 2,200 faculty and staff.
The DoIT Helpdesk does its best to resolve a problem when a call is received.
If we are unable to resolve a users issue then a work order is created and forwarded to the responsible area.
A work order number will be assigned to you for your reference.
Helpdesk Support
The technology areas the Helpdesk Support are:
- Faculty, staff and student email
- Access and support for the CUNY Portal and Blackboard
- Note: Portal and Blackboard is hosted by CUNY. Service issues and delays are beyond our control at times
- Computer hardware and software technical support for college issued computers and laptops
- Telephone, voicemail and the college telephone directory
- Network and wireless connectivity issues
- John Jay hosted and supported applications and servers
- Classroom equipment problems
- Internet and Inside John Jay (Intranet) Support
- Special Event - Audio/Visual Services
- Instructional Support Technology Services Information
- Mainframe and web services
Computer Equipment Request Form
Online HelpDesk
ATSS Services (PowerPoint Presentation)
John Jay College Policies and Procedures Compendium (Inside John Jay)
